Terms & Conditions

1. About These Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Data Principal”, “you”) and Suraksha Technologies LLP (“RESCUQR”, “Company”, “Data Fiduciary”, “we”, “us”), a Limited Liability Partnership registered under the laws of India, having its registered office in Hyderabad, Telangana, India.

By accessing or using the RESCUQR platform (website, QR codes, and associated services), you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the service.

These Terms are governed by the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Indian Contract Act, 1872.

2. Service Description

RESCUQR is an emergency medical information service that provides QR code stickers for vehicles. The service includes:

(a) Collection and secure storage of your medical profile information including name, age, gender, blood group, medical conditions, allergies, and emergency contact details.

(b) Generation of a unique QR code linked to your medical profile.

(c) Printing and delivery of a weatherproof QR sticker to your address.

(d) A public scan page that displays your medical information (subject to your privacy toggle settings) when the QR code is scanned by any person.

(e) Masked calling facility that enables bystanders to call your emergency contacts without revealing either party’s phone number, facilitated through Twilio.

(f) GPS location sharing with emergency contacts upon QR scan.

3. Eligibility

You must be at least 18 years of age to create an account and use RESCUQR. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement under the Indian Contract Act, 1872. If you are creating a profile for a minor (under 18), you must be the parent or lawful guardian of the minor and you consent on their behalf in accordance with Section 9 of the DPDP Act, 2023.

4. Account Registration & User Responsibilities

(a) You must provide accurate, current, and complete information during registration and profile creation. You are solely responsible for the accuracy of the medical information you provide.

(b) You are responsible for maintaining the confidentiality of your account credentials.

(c) You agree not to share your account with any other person or create multiple accounts.

(d) You must promptly update your medical profile if any of your medical information changes (e.g., new allergies, changed blood group documentation, updated emergency contacts).

(e) Inaccurate or incomplete medical information may result in adverse outcomes during an emergency. RESCUQR shall not be liable for consequences arising from inaccurate data provided by you.

5. Subscription, Payment & Pricing

(a) RESCUQR operates on an annual subscription model. The current subscription fee is ₹299 (Indian Rupees Two Hundred and Ninety-Nine) per year, inclusive of all applicable taxes.

(b) Payment is processed through Razorpay, a RBI-authorised payment gateway. RESCUQR does not store your payment card details. All payment data is handled in accordance with PCI-DSS standards by Razorpay.

(c) Your subscription is valid for 12 (twelve) months from the date of successful payment. You will receive a notification before the expiry of your subscription to renew.

(d) If your subscription is not renewed, your QR code will be deactivated and will display a “subscription expired” message when scanned. Your data will be retained for 90 days post-expiry, after which it may be deleted unless you request earlier deletion.

(e) Promotional discounts or offers, if any, are subject to separate terms and are valid for the period specified at the time of the offer.

(f) Prices are subject to change with 30 days’ prior notice. Price changes will not affect active subscriptions until renewal.

6. QR Code Sticker

(a) Upon successful payment, a unique QR code will be generated and linked to your medical profile.

(b) A physical weatherproof sticker will be printed and dispatched to the delivery address you provide. Delivery timelines are typically 5-7 business days within India.

(c) You are responsible for placing the sticker in a visible location on your vehicle (car, bike, helmet, cycle, etc.).

(d) The QR code is non-transferable and is linked exclusively to your account. You must not transfer, sell, or assign your QR sticker to another person.

(e) If the sticker is damaged, lost, or needs replacement, you may request a reprint at an additional cost.

7. Emergency Information Display & Masked Calling

(a) When your QR code is scanned, the scan page will display only the medical information you have chosen to make visible through your privacy toggle settings. Emergency contact call buttons are always visible.

(b) Masked calling is facilitated through Twilio’s telephony services. Neither the bystander’s phone number nor the emergency contact’s phone number is revealed to the other party.

(c) Call quality and availability depend on network conditions and Twilio’s service availability. RESCUQR does not guarantee uninterrupted call service.

(d) A rate limit of 3 calls per emergency contact per hour is enforced to prevent misuse.

8. Disclaimer & Limitation of Liability

(a) RESCUQR IS NOT A MEDICAL SERVICE PROVIDER, HOSPITAL, AMBULANCE SERVICE, OR EMERGENCY RESPONSE AGENCY. We are an information display and communication facilitation tool.

(b) RESCUQR does not provide medical advice, diagnosis, or treatment. The medical information displayed is as provided by the user and is not verified by us.

(c) In case of a life-threatening emergency, always call 112 (National Emergency Number) or your local emergency services first.

(d) RESCUQR shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the service, including but not limited to delayed emergency response, incorrect medical information display, call failures, or network unavailability.

(e) Our total liability under these Terms shall not exceed the subscription fee paid by you for the current subscription period.

(f) The service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Data Protection & Privacy (DPDP Act 2023)

(a) RESCUQR operates as a “Data Fiduciary” under the DPDP Act, 2023 and is responsible for the lawful processing of your personal data.

(b) Your personal data, including medical information, is processed solely for the purposes described in these Terms and our Privacy Policy, with your explicit and informed consent.

(c) You have the following rights as a “Data Principal” under the DPDP Act: the right to access your data, the right to correction and erasure of your data, the right to nominate another person to exercise your rights, and the right to withdraw consent at any time.

(d) Full details of our data protection practices are available in our Privacy Policy.

10. Intellectual Property

All intellectual property rights in the RESCUQR platform, including but not limited to the brand name, logo, website design, code, and content, are owned by Suraksha Technologies LLP. You are granted a limited, non-exclusive, non-transferable license to use the service for personal, non-commercial purposes during your active subscription.

11. Prohibited Uses

You agree not to: (a) use RESCUQR for any unlawful purpose; (b) provide false or misleading medical information with the intent to deceive; (c) attempt to reverse-engineer, decompile, or disassemble any part of the platform; (d) use automated systems (bots, scrapers) to access the platform; (e) interfere with or disrupt the service or servers; (f) impersonate another person or entity; (g) use the masked calling feature for harassment, spam, or any non-emergency purpose.

12. Termination

(a) You may terminate your account at any time by contacting us at support@surakshaapp.in or by using the “Erase My Data” function in your profile settings.

(b) We may suspend or terminate your account if you violate these Terms, provide false information, or misuse the service.

(c) Upon termination, your QR code will be deactivated and your personal data will be deleted within 30 days, in accordance with the DPDP Act, 2023.

13. Grievance Redressal

In compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the DPDP Act, 2023, we have appointed a Grievance Officer. Any complaints, concerns, or grievances relating to the service or your personal data may be directed to:

14. Indemnification

You agree to indemnify and hold harmless Suraksha Technologies LLP, its partners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to your registered email address and/or by displaying a notice on the platform at least 15 days before the changes take effect. Your continued use of the service after such notice constitutes acceptance of the modified Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18. Contact

For any queries regarding these Terms, contact us at:

Email: support@surakshaapp.in

Suraksha Technologies LLP, Hyderabad, Telangana, India